Their own staff are leaving 5 star reviews, for instance M Hurlston (Mathew) who states he bought a new car here and goes on to say how good the sales staff are, is in fact one of the sales staff.My own experience, I purchased a new car from All Saints and dealing with Mathew Hurlston was a pleasure, however it was a different story when faults developed, I found the service department unknowledgeable incompetent rude and insulting, on two occasions I booked the car in and after a cursory look was told I would need to book it in again for a longer appointment, they were unable and unwilling to repair the faults leaving me to have it repaired at another Vauxhall dealer.
Terrible service throughout !!!Not bothered in the slightest if the customer has an issue or if something goes wrong. When I first purchased my brand new car in 2017 I had a problem with my roof lining. Which was covered by the warranty on the vehicle it was taken in by this garage for the work to be carried out and it was atrocious. It was covered in oil stains, the corners where crushed and had a visable crease mark. Not what you would expect from a garage like Vauxhall whom just sold you a brand new car. Previously to this the sales team couldnt do enough but as soon as I had this problem no one wanted to help or even resolve this matter. There was a terrible burning fuel smell coming from the car which was simply dismissed with a laugh. I remember talking to the manager nick daynks in regard to resolveing the issue with the head lining he was obnoxious, rude sarcastic and disrespectful. The reason I havent left a review sooner was the soul reason was I took the attitude they werent worth my time. I believe in second chances, so I gave them one. A couple of months ago I had a fault with the locking system on my car. I rang the garage and was greeted with the ever so familiar sarcastic rude service from all saints Vauxhall. I choose to take my business else where. I understand this garage is a franchise. I just feel that Vauxhall have got a bad egg here. There customer service need a serious overhaul ASAP.
Had amazing service from everyone they were so helpful and made things so easy!
Had my car serviced here numerous times and they are great staff, polite and always complete the works required on time.
Brought a car a few weeks ago, staff were not at all pushy, and happy for us to do test drives there and then. There were a few minor hiccups, but the staff were great and got the car to us two days earlier than planned. Left very happy!
All Saints Garage Vauxhall is a UK Car Dealer based in Bromsgrove, West Midlands. All Saints Garage Vauxhall is located at 127-137 Birmingham Rd, Bromsgrove B61 0DN, UK.
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